Grounded AI support
Answers your customers can actually check
Self-checking AI that reads your docs, cites what it used, and refuses what it cannot support.
- No credit card
- 2 min setup
- Cancel anytime
Matter Chat
Online
Installs on the tools you already run
- Webflow
- Vercel
- Framer
- Zapier
- HubSpot
- Shopify
- WordPress
- Notion
How the honest bot works
Three simple steps from your docs to delightful customer support.
- Retrieval
Retrieve with receipts
We search your content and bring back the most relevant passages — every answer carries the sources it came from.
- Honesty
Refuse when unsure
If it isn't covered, the bot says so plainly rather than guessing — and offers to connect the visitor with your team.
- Leads
Capture the lead
Every unknown question becomes an opportunity — captured as a lead and routed to your inbox instead of lost.
What your bot can actually do
Grounded answers, honest refusals, and a widget that feels like yours.
Answers with the receipts
Every reply is grounded in your content and cites the exact page — so visitors, and you, can trust it.
Speaks their language
Auto-detects and replies in the visitor's language — no extra setup.
Doesn't know? It captures the lead
No made-up answers. It admits the gap, offers a human, and turns the question into a lead in your inbox.
Looks like part of your site
Match your color, greeting, and position. Native, not bolted on.
Hands off to a human
When a visitor needs a person, it routes the chat to your team — with full context.
Built for answers,
not vibes
Everything an honest support bot should be.
Built for the people answering
Support teams
The same twenty questions arrive every day. Answer them instantly, at 2am, without adding headcount.
Learn more about Matter Chat for support teams
Growing businesses
Catch the visitor who would have closed the tab. When it cannot answer, it takes their email instead.
Learn more about Matter Chat for growing businesses
Docs owners
Make what you have already written findable, and get a ranked list of what you never wrote.
Learn more about Matter Chat for docs owners
Agencies
Run a bot for every client from one place, under your own brand and your own domain.
Learn more about Matter Chat for agenciesWhat keeps it honest
Grounded in your content, transparent about the gaps, and measured for quality.
Grounded in your content
Crawls your website and docs, indexes every fact, and re-checks on a schedule — so it only ever says what you've told it.
See what to write next
Every unanswered question is logged; on Growth and above they are grouped into a ranked list of what to write next.
Quality you can measure
On Agency, Matter Chat writes test questions from your own content and grades the answers — catching regressions before your visitors do.
Live on your site in an afternoon.
Two lines of code. Works with any stack. Your pages. Our intelligence.
And anywhere else you can paste a script.
Priced like it's used.
Pay for the answers your bot gives, not for seats.
Installs on the tools you already run.
Save up to 26% paying annually
Starter
$29/moSave 26%
billed $348 yearly
- 2,000 replies / month
- 200 pages indexed
- 1 bot
- Every answer carries the sources it came from. When your content doesn't cover something, the bot says so instead of guessing.
- Colour, greeting, title, suggested questions, quick actions, launcher icon, position and language.
- Crawl your website, upload PDFs and Word documents, or type answers in by hand. Re-crawled automatically to stay current.
- Set the role it plays, how warm it sounds, and how long its answers run.
- Collect a name, email and topic when someone wants a human. Inbox included, CSV export whenever you want it.
- Get notified by email, browser notification or at your own endpoint, and take over the conversation live when you want to.
- A shareable link for testing before you go live, and copy-paste install snippets for every stack.
- Change the bot's setup safely and publish once you're happy, rather than editing live.
- Conversations over time, answered rate, unanswered questions, handoffs, leads, busiest hours and which pages people ask from.
- Visitors can dictate instead of typing, and what they said is punctuated before they send it. Shown only where the browser can actually listen.
No credit card required. Cancel anytime.
Growth
$69/moSave 22%
billed $828 yearly
- 10,000 replies / month
- 800 pages indexed
- 3 bots
Everything in Starter, plus:
- Drop the “Powered by Matter Chat” mark from the widget.
- Your logo, your team's faces, a custom teaser message, and custom widget themes and layouts.
- Route handoffs to wherever your team already works, instead of just email and browser alerts.
- Keep the bot's knowledge in step with a Notion workspace automatically.
- A Monday email covering volume, the top questions, and what changed since last week.
- A weekly read of what your visitors actually asked, what went unanswered, and what to fix — in the dashboard and by email every Monday.
- Your server signs who a visitor is, so a logged-in customer's conversations are provably theirs and can be linked to your own records. Without it, a visitor id in the snippet is a label anyone on the page could have typed.
- Dictation transcribed by us instead of the browser — works in every browser including Firefox, and in the language the visitor actually speaks. Costs credits by clip length; browser dictation stays free on every plan.
- The questions your visitors keep asking that your content never answers, grouped and ranked into a to-write list.
- Send new leads and handoff requests into thousands of apps — your CRM, a spreadsheet, Slack, anywhere Zapier reaches — without writing any code.
No credit card required. Cancel anytime.
Agency
$229/moSave 21%
billed $2,748 yearly
- 30,000 replies / month
- 3,500 pages indexed
- 10 bots
Everything in Growth, plus:
- Reach someone on WhatsApp or by text when a conversation genuinely needs a person.
- Give each client a login that sees only their own bot — their conversations, their leads, nothing else. Ten seats as standard (buy more any time), allowances pooled across every bot, and each one branded entirely as your client's own.
- REST endpoints and API keys for ingesting content and querying the bot from your own systems.
- Generate test questions from your own content and have a judge model grade the answers, so you can see quality move.
- A stronger model for harder questions. It uses more of your reply allowance per answer, so you trade volume for depth.
- Your questions grouped into themes, so you can see what visitors ask about most without reading every conversation.
- Decides which conversations are worth a text and which are fine by email — judged on what the visitor said, the page they are on and whether your team is online — so your texts go to the leads that need a person now.
- Read every conversation in your own language, and translate your reply into the visitor's before sending it — with a plain-English check of what's about to go out.
No credit card required. Cancel anytime.
- No per-seat pricing
- No setup fees
- Cancel anytime
An answer you can't trust is worse than no answer.
Matter Chat is built to earn confidence — it cites every source, refuses to guess, and keeps your data and your budget firmly under your control.
Cited on every answer
Each response links the exact page it came from, so anyone can verify it in a click.
Your data stays yours
We never train models on your content or your visitors' conversations. Ever.
Costs stay predictable
Domain locks, per-visitor rate limits, and a hard daily reply cap — no surprise bills.
Answer honestly. Capture the rest.
Point Matter Chat at your site and see what it can — and can't — answer. It's honest about both.
No credit card. 2 minute setup.
Every answer cites the source it came from. When there isn't one, it says so — and hands the visitor to you.
Installs on the tools you already run.