The vocabulary, defined honestly
Several of these are routinely used to flatter a product rather than describe it — deflection rate and fine-tuning especially. Where a term is contested or usually misapplied, the entry says so instead of taking the convenient reading.

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23 results
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- ChunkingChunking is the least discussed and most consequential decision in a retrieval system.
- CitationA citation converts an assertion into something checkable. That is the entire value.
- Content gapA content gap is a question people actually asked that you have never answered anywhere.
- Context windowThe context window is the model's working memory for a single request — and it is finite.
- CrawlerA crawler follows links. Anything not linked from somewhere it reaches effectively does not exist.
- CSAT (customer satisfaction score)CSAT is the number that stops deflection from being gamed.
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- Rate limitingRate limiting bounds how much any single visitor can consume. With usage-based AI, that is a spending control.
- RefusalA refusal is an assistant saying it does not know. Systems that cannot do this are not safer, they are just quieter about being wrong.
- Retrieval-augmented generation (RAG)Retrieval-augmented generation means looking up the answer before writing it, rather than recalling it from training.
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Every answer cites the source it came from. When there isn't one, it says so — and hands the visitor to you.
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