Changelog
Shipped in the open
Every improvement to Matter Chat — new features, refinements, and fixes.
v3.5
23 September 2026- NewMatter Chat is on the Shopify App Store — install it from your store’s admin, switch on the app embed, and the widget is live with no code to paste. Plans are billed through Shopify, with the same 14-day free trial.
v3.4
18 September 2026- NewThe Matter Chat app is on Google Play — the same inbox, pushes and lead handoffs the iPhone app carries, on Android. Included with Growth and Agency workspaces.
v3.3
30 August 2026- NewA WordPress plugin — paste your key once under Settings → Matter Chat, press Verify, and the widget is on every page. Nothing to paste into a theme, and a theme update cannot remove it.
v3.2
29 August 2026- NewA small package for React, Vue, Svelte and Angular — one import instead of a snippet, and widget updates still arrive without a version bump.
- NewConnect HubSpot from a bot’s Leads settings — every captured lead becomes a contact and every handoff request a note on it, no Zap to build. Growth and up.
- ImprovedNew leads reach every channel handoffs do — Slack, Discord, Telegram, SMS, your own webhook — and each channel picks which of the two it carries. Office hours now sits with the rest of your notification settings.
v3.1.1
28 August 2026- NewThe Matter Chat app for iPhone and iPad — a push the moment a visitor asks for a human, the whole inbox live, and every captured lead with the conversation that produced it. Included with Growth and Agency workspaces.
v3.1
4 August 2026- NewA weekly recap of your bot’s week — what moved, what it could not answer, and what to do about it.
- ImprovedAnswer drafts can be rewritten in place, and what a rewrite costs is shown before you spend it.
- FixedA stray control character in a lead form no longer loses the whole lead.
v3.0
21 July 2026- NewReach us from inside the dashboard — a thread, an unread badge, and an email when we reply.
- NewWord documents join pages, PDFs and Markdown in the knowledge base.
- ImprovedRefresh or remove sources in bulk. The bot keeps answering while a refresh runs.
v2.9
7 July 2026- NewVerified visitor identity — your own backend vouches for who a signed-in visitor is.
- NewThe widget can run isolated in its own frame, served from our origin.
- ImprovedThe embed snippet ships pinned, so the file a browser runs is the file we published.
v2.8
23 June 2026- NewTop-up credits, for the month you go over without wanting a bigger plan.
- ImprovedAllowances, add-ons and usage now read from one place, so no two screens disagree.
- FixedA refusal is recorded when it happens rather than guessed at from its wording.
v2.7
9 June 2026- NewTeam management — invite by email, set a role, suspend and restore.
- NewClient workspaces, each with its own login and scoped to its own conversations and leads.
- ImprovedVisitors are told when a teammate has joined the conversation and replied.
v2.6
26 May 2026- NewWhen the bot cannot answer, it offers a real route to a person instead of a dead end.
- ImprovedPer-visitor limits and daily caps are set by named preset rather than by a number nobody can reason about.
- FixedOne widget mounts per page, however many times the snippet ends up on it.
v2.5
12 May 2026- NewContent gaps — the questions your content does not answer, ranked by how often they are asked.
- NewGolden questions, graded on a schedule, with an alert when the pass rate drops.
- ImprovedDraft and publish, with version history and a way back.
v2.4
28 April 2026- NewA rebuilt dashboard for the people running the bot.
- NewAnswer rate, sentiment and volume, tracked over time.
- ImprovedFaster retrieval on large knowledge bases.