From your docs to delightful support
Matter Chat reads your website and docs, answers with cited sources, and turns the questions it can't answer into leads — automatically.
How the honest bot works
Three simple steps from your docs to delightful customer support.
- Retrieval
Retrieve with receipts
We search your content and bring back the most relevant passages — every answer carries the sources it came from.
- Honesty
Refuse when unsure
If it isn't covered, the bot says so plainly rather than guessing — and offers to connect the visitor with your team.
- Leads
Capture the lead
Every unknown question becomes an opportunity — captured as a lead and routed to your inbox instead of lost.
What your bot can actually do
Grounded answers, honest refusals, and a widget that feels like yours.
Answers with the receipts
Every reply is grounded in your content and cites the exact page — so visitors, and you, can trust it.
Speaks their language
Auto-detects and replies in the visitor's language — no extra setup.
Doesn't know? It captures the lead
No made-up answers. It admits the gap, offers a human, and turns the question into a lead in your inbox.
Looks like part of your site
Match your color, greeting, and position. Native, not bolted on.
Hands off to a human
When a visitor needs a person, it routes the chat to your team — with full context.
Answer honestly. Capture the rest.
Point Matter Chat at your site and see what it can — and can't — answer. It's honest about both.
No credit card. 2 minute setup.
Every answer cites the source it came from. When there isn't one, it says so — and hands the visitor to you.
Installs on the tools you already run.