From your docs to delightful support
Matter Chat reads your website and docs, answers with cited sources, and turns the questions it can't answer into leads — automatically.
How the honest bot works
Three simple steps from your docs to delightful customer support.
Retrieve with receipts
We search your content and bring back the most relevant passages — every answer carries its sources.
Refuse when unsure
If it isn't covered, the bot says so plainly and offers to connect the visitor with your team.
Capture the lead
Every unknown question becomes an opportunity — captured as a lead and routed to your inbox.
What your bot can actually do
Grounded answers, honest refusals, and a widget that feels like yours.
Returns within 30 days get a full refund.
Source
Answers with the receipts
Every reply is grounded in your content and cites the exact page — so visitors, and you, can trust it.
I don't have that in my knowledge base — want the team to reach out?
Doesn't know? It captures the lead
No made-up answers. It admits the gap, offers a human, and turns the question into a lead in your inbox.
Speaks their language
Auto-detects and replies in the visitor's language — no extra setup.
Hi! How can I help?
Looks like part of your site
Match your color, greeting, and position. Native, not bolted on.
Maya
Support Specialist
Online
Hands off to a human
When a visitor needs a person, it routes the chat to your team — with full context.
Answer honestly. Capture the rest.
Point Matter Chat at your site and see what it can — and can't — answer. It's honest about both.
No credit card. 2 minute setup.
Join 1,000+ teams building trust with honest AI support.