From your docs to delightful support
Matter Chat reads your website and docs, answers with cited sources, and turns the questions it can't answer into leads — automatically.
How the honest bot works
Three steps between your docs and a bot that answers customers.
- Retrieval
Retrieve with receipts
We search your content and bring back the most relevant passages — every answer carries the sources it came from.
- Honesty
Refuse when unsure
If it isn't covered, the bot says so plainly rather than guessing — and offers to connect the visitor with your team.
- Leads
Capture the lead
A question it can't answer isn't dropped. It's saved as a lead and routed to your inbox.
What your bot can do
Cited answers, honest refusals, and a widget that matches your site.
Answers with the receipts
Every reply comes from your content and links the exact page it used. Visitors can check it. So can you.
Speaks their language
Auto-detects and replies in the visitor's language — no extra setup.
Doesn't know? It captures the lead
No made-up answers. It admits the gap, offers a human, and turns the question into a lead in your inbox.
Looks like part of your site
Pick the color, greeting, and corner of the page. It reads as yours, not as a plug-in.
Hands off to a human
When a visitor needs a person, it routes the chat to your team, and they see the whole thread.
Answer honestly. Capture the rest.
Point Matter Chat at your site and see what it can — and can't — answer. It's honest about both.
No credit card. 2 minute setup.
Every answer cites the source it came from. When there isn't one, it says so — and hands the visitor to you.
Installs on the tools you already run.