Learn it, set it up, and measure whether it worked
Most of what is here applies to any grounded assistant, not only ours — how retrieval works, why refusal matters, how to measure deflection without overstating it. If it helps you evaluate the category properly and you choose something else, that is a fair outcome.
90 results
Where to start, depending on what you are doing
You are setting one up this week
Work the guides in order. The first crawl decides answer quality more than any setting does, so read that one properly before installing anything.
Crawl your first siteYou are comparing vendors
Run the four-question test on every shortlisted product, ours included. It takes about twenty minutes each, needs no sales call, and the answers are hard to fake.
How to test an AI support toolYou have to justify it internally
The glossary entries on deflection rate and containment exist because both are routinely quoted at numbers nobody can reproduce. Know what the figure in the deck actually measured.
Deflection rate, definedIt is already live and you are not sure it is working
Read the content gap report before the analytics. A rising answer rate with a growing gap list is a system answering more and knowing less.
Find and fill content gaps
Answer honestly. Capture the rest.
Point Matter Chat at your site and see what it can — and can't — answer. It's honest about both.
No credit card. 2 minute setup.
Every answer cites the source it came from. When there isn't one, it says so — and hands the visitor to you.
Installs on the tools you already run.