How the assistant behaves
Worth knowing before you launch, because two of these surprise people who expect a general-purpose chatbot.
It answers only from your content.
Not from general knowledge. A question your indexed material does not cover gets a plain refusal rather than a plausible guess — which is the behaviour you want on a refund policy.
Every answer cites its source.
The reply links the page it drew from, so a visitor can verify it. If an answer is wrong, the cited page is usually the reason.
Refusals are recorded.
Each one is logged and grouped by demand, which is where the content-gap report comes from. A refusal is a signal, not a failure.
It offers a human when it cannot help.
Depending on your configuration and whether your team is marked available, it hands over to live chat or takes a contact detail.
Conversations persist for the visitor.
Someone returning to the page can continue where they left off, and clear their own history from the widget.
It answers in the language asked.
Drawn from the same content you maintain in one language — there is no per-language setup.